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changes.mady.by.user Vojtěch Chadima

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  1. The Customer shall report Incidents by opening a ticket in CloseIT Subtask Navigation Plugin Service DeskHelp Center.

  2. The Customer shall cooperate in the Incident localization and resolution (using proper description, providing access to system console, access to application logs, screenshots, shared screen etc.). 

  3. The Supplier shall assess the severity of the Incident and whether the Incident is a Defect or not and inform the Customer about the result of such assessment and of the planned Incident resolution. 

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